Privacy Policy
Last Updated: November 17, 2025
1. Introduction
Welcome to Dhanvine Services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services, particularly in the context of our engagement with government departments, corporates, and SMEs.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, designation, and department when you fill out an inquiry or quote request form.
- Technical Data: IP address, browser type, operating system, and other information related to your device and connection for analytics and security purposes.
- Usage Data: Information about how you use our website, including pages visited, time spent, and services viewed.
3. How We Use Your Information
Your information is used for the following purposes:
- To provide, operate, and maintain our services.
- To process and respond to your inquiries, quote requests, and support needs.
- To improve our website, services, and user experience.
- To communicate with you, including sending service updates, and marketing communications (where permitted).
- To comply with legal obligations, particularly those related to government procurement and data handling standards.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Our website is secured with SSL technology, and access to your data is restricted to authorized personnel only. We are committed to protecting your information from unauthorized access, alteration, disclosure, or destruction.
5. Sharing of Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@dhanvineservices.in
- By phone: +91-7024907091
Terms & Conditions
Last Updated: November 17, 2025
1. Scope
These Terms govern your use of Dhanvine Services’ website, products, and services. By accessing our site or engaging us, you agree to these Terms.
2. Services & Deliverables
Services, timelines, and deliverables are defined in mutually accepted proposals or work orders. Changes require written approval and may impact scope, cost, or schedule.
3. Payments
Invoices are payable as per the agreed schedule. Late payments may incur reasonable penalties and can pause delivery until dues are cleared.
4. Responsibilities
- Client provides timely access, content, approvals, and stakeholders.
- Dhanvine delivers with due skill and care, following applicable standards and agreed security practices.
5. Intellectual Property
Unless otherwise agreed, project IP transfers to the client on full payment. Pre-existing tools or third-party components remain owned by their respective licensors.
6. Confidentiality
Both parties will protect confidential information and use it only for fulfilling the engagement, except where disclosure is legally required.
7. Liability
To the extent permitted by law, indirect or consequential losses are excluded. Direct liability is limited to fees paid for the impacted service period.
8. Governing Law
These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of courts in New Delhi.
Refund Policy
Last Updated: November 17, 2025
1. Eligibility
Refunds are evaluated for prepaid services where delivery has not started, or for milestones not yet executed.
2. Non-Refundable Items
- Completed milestones or delivered work.
- Third-party licenses, hosting, SMS/WhatsApp credits, SSL purchases, or domain costs.
- Customization or consulting already rendered.
3. Process & Timeline
Submit a written request with invoice details and reason. Approved refunds are processed within 10-15 working days to the original payment method where feasible.
Cancellation Policy
Last Updated: November 17, 2025
1. Project Cancellations
Either party may cancel with written notice. Work completed up to the cancellation date is billable and payable immediately.
2. Recurring/Subscription Services
For retainers, support, or messaging services, provide at least 30 days’ notice prior to the next billing cycle. Prepaid periods are non-refundable once the cycle starts.
3. Effect of Cancellation
Access to deliverables, hosting, or licensed tools may be paused/terminated on cancellation unless otherwise agreed. Client data will be returned upon request where feasible.
Website Policy
Last Updated: November 17, 2025
1. Acceptable Use
Do not misuse the site, disrupt services, attempt unauthorized access, or upload malicious content.
2. Content Accuracy
We strive for accuracy but do not warrant that all information is error-free or current. Offerings may change without prior notice.
3. Cookies & Analytics
We may use cookies and analytics to improve the site experience. You can manage cookies via browser settings.
4. Third-Party Links
External links are provided for convenience. We are not responsible for third-party content or practices.
5. Security
We use SSL and reasonable safeguards; however, no online platform is fully immune to risks. Notify us immediately of suspected security issues.
6. Changes
We may update this Website Policy periodically. Continued use of the site after updates constitutes acceptance.