Privacy Policy
Effective Date: [Insert Date]
Dhanvine Services ("we", "our", "us") is committed to protecting the privacy and personal data of our clients, users, and partners. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access our website, use our services, or communicate with us, including through WhatsApp-based solutions.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website
- Clients and their authorized users
- End users who communicate with businesses using solutions implemented by us
- Communications conducted via WhatsApp Business Platform, websites, email, and other digital channels
2. Information We Collect
We may collect and process the following categories of information:
a) Business & Contact Information
- Name, organization name
- Email address, phone number
- Business identifiers required for onboarding
b) WhatsApp Communication Data
- Phone numbers
- Message content exchanged with businesses (as applicable)
- Message timestamps and delivery status
- Opt-in and opt-out records
c) Technical & Usage Data
- IP address, browser type, device information
- Log files, cookies, and analytics data
- Website interaction data
d) Support & Correspondence Data
- Support requests
- Feedback and service-related communications
3. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Explicit user consent (e.g., WhatsApp opt-in)
- Performance of a contract or service request
- Compliance with legal obligations
- Legitimate business interests, where applicable and lawful
Consent can be withdrawn at any time by contacting us or using available opt-out mechanisms.
4. WhatsApp Messaging & Platform Compliance
We assist clients in implementing WhatsApp Business Platform solutions through Meta-approved Business Solution Providers (BSPs).
Key compliance principles include:
- Messages are sent only after explicit user opt-in
- Message templates are submitted for Meta approval
- Opt-out is available at any time (e.g., replying STOP)
- No cold messaging, spam, or purchased contact lists
We do not independently provision WhatsApp Business API access and do not represent ourselves as a Meta Tech Provider, BSP, or endorsed by Meta unless explicitly stated.
5. Use of AI & Automation
Automation and chatbot solutions deployed by us are:
- Purpose-specific (e.g., customer support, notifications, service workflows)
- Designed to comply with WhatsApp Business Platform policies
We do not deploy general-purpose or open-ended AI chatbots on WhatsApp.
6. How We Use Information
We use collected information to:
- Provide and manage services
- Enable WhatsApp-based communication workflows
- Respond to inquiries and support requests
- Improve service quality and platform security
- Meet legal and regulatory requirements
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide requested services
- Meet contractual and legal obligations
WhatsApp messages and metadata are retained according to our internal retention policies and are securely deleted once no longer required.
8. Data Sharing & Third-Party Processors
We may share data with trusted third parties, including:
- Meta-approved BSP partners
- Cloud hosting and infrastructure providers
- Analytics and security service providers
All third parties are contractually obligated to protect data and comply with applicable privacy and security standards.
9. Data Security
We implement appropriate technical and organizational safeguards, including:
- SSL/TLS encryption
- Access controls and authentication
- Regular security reviews
While we take reasonable measures, no system is completely secure.
10. User Rights
Depending on applicable law, users may have the right to:
- Access personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
Requests can be made by contacting us using the details below.
12. Regulatory Compliance
We aim to comply with applicable data protection laws and regulations, including:
- Indian IT laws and the Digital Personal Data Protection (DPDP) Act (where applicable)
- GDPR (where applicable)
- CCPA and similar regional privacy laws
13. External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
15. Contact Us
For questions, concerns, or data requests, please contact:
Dhanvine Services
Email: info@dhanvineservices.in
Related pages: WhatsApp Messaging Solutions and WhatsApp Opt-In Policy.
Disclaimer
WhatsApp and Meta are trademarks of Meta Platforms, Inc. Dhanvine Services is an independent service provider and is not affiliated with or endorsed by Meta unless explicitly stated.