WhatsApp Opt-In Policy

Effective Date: [Insert Date]

This WhatsApp Opt-In Policy explains how Dhanvine Services and its clients obtain, manage, and honor user consent for communication on the WhatsApp Business Platform. This policy is designed to comply with WhatsApp Business Messaging Policy and applicable data-protection laws.

1. Purpose

This policy ensures that all WhatsApp communications facilitated by Dhanvine Services are:

  • Consent-based
  • Transparent
  • User-controlled
  • Compliant with Meta (WhatsApp) policies

2. Scope

This policy applies to:

  • All WhatsApp messaging solutions implemented by Dhanvine Services
  • Clients using WhatsApp Business Platform via Meta-approved Business Solution Providers (BSPs)
  • End users receiving messages on WhatsApp

3. What Is Opt-In?

Opt-in is the explicit permission given by a user to receive messages from a business on WhatsApp.

Opt-in must be:

  • Freely given
  • Clear and unambiguous
  • Documented
  • Revocable at any time

4. Supported Opt-In Methods

Users may opt in through one or more of the following methods:

  • Website forms with clear WhatsApp consent language
  • Mobile apps or portals
  • Physical forms or written consent (digitally recorded)
  • Inbound WhatsApp messages initiated by the user
  • SMS, email, or IVR flows that clearly reference WhatsApp messaging

All opt-in methods must clearly state:

  • The business name
  • The purpose of messaging
  • That messages will be sent via WhatsApp

5. Opt-In Records & Proof

For compliance and audit purposes, we maintain records that may include:

  • User phone number
  • Date and time of opt-in
  • Opt-in source and method
  • Consent language shown to the user

These records are retained securely and only as long as necessary.

6. Message Types

WhatsApp messages may include:

  • Service notifications
  • Transactional updates
  • Customer or citizen support responses
  • Pre-approved informational templates

We do not support:

  • Cold or unsolicited messaging
  • Spam or promotional blasts
  • Purchased or scraped contact lists

7. Opt-Out & Withdrawal of Consent

Users can opt out at any time by:

  • Replying STOP to a WhatsApp message
  • Using in-message unsubscribe options (where applicable)
  • Contacting the business or Dhanvine Services

Once opted out:

  • Messaging stops immediately
  • The opt-out is recorded and honored

8. Template & Policy Compliance

All outbound WhatsApp messages:

  • Use Meta-approved message templates
  • Follow WhatsApp Business Messaging Policy
  • Are reviewed for compliance before deployment

9. Role of Dhanvine Services

Dhanvine Services:

  • Implements WhatsApp messaging solutions via Meta-approved BSPs
  • Does not independently provision WhatsApp API access
  • Does not send messages on behalf of clients without valid opt-in
  • Provides compliance guidance and implementation support

10. Data Protection

Opt-in data and WhatsApp communication data are handled in accordance with our Privacy Policy and applicable data-protection laws.

11. Changes to This Policy

We may update this Opt-In Policy from time to time. Updates will be published on this page with a revised effective date.

12. Contact Information

For questions regarding this policy or consent management, contact:

Dhanvine Services

Email: info@dhanvineservices.in

Related pages: WhatsApp Messaging Solutions and Privacy Policy.

Disclaimer

WhatsApp and Meta are trademarks of Meta Platforms, Inc. Dhanvine Services is an independent service provider and is not affiliated with or endorsed by Meta unless explicitly stated.